Nikki Beauchamp is Undisruptable
“Reputation is the most important thing that I have other than my database of clients. And once it’s ruined, you’re done. You really can’t recover from that.”
Nikki Beauchamp understands the importance of white glove treatment. As a Manhattan agent, her clients have high expectations, yet Nikki is still able to exceed them. She stays on top of trends and market conditions by attending conferences, learning from others and cultivating a master network.
“If I were to talk to someone about being undisruptable, I would implore them to focus on what do their specific clients need the most and be that person for everything. My clients call me if they need a painter, they need a cleaning person, they need a glass person, or they just need my advice on what color to paint their wall.”
Nikki’s attention to detail and her obvious love for helping people has won her fans and loyal customers generation after generation. She knows she’s playing a long game, and is the first to raise her hand to help, whether it’s for a restaurant referral or her opinion about which blue is best for the bathroom. This is what makes her undisruptable.
Read more from our conversation here:
Nikki Beauchamp: My name is Nikki Beauchamp. I am a global real estate advisor here in New York City with Engel & Völkers.
Molly McKinley: That’s awesome. So tell me what does undisruptable mean for you?
Nikki Beauchamp: What does undisruptable mean for me? I feel that the word disruption is being thrown around a lot and it’s almost like to incite fear and panic, and I feel no fear and no panic. My clients are loyal, they trust my advice for generations. I don’t feel that I can be disrupted.
Molly McKinley: That’s awesome. So can you tell me a story of a moment where you have gone above and beyond or what you’re doing for those clients?
Nikki Beauchamp: Moments where I have gone above and beyond are kind of the story of my career. I have clients where I have advised them early on that they should properly stage or remove highly personal aspects of their apartment. And it is a nine month saga of figuring out, trying to get the right exposure for the property with all the craziness involved. But also during that process, realizing that why they weren’t ready to let go had to do with a personal loss. So counseling them through that and getting them to the point where they finally understood and accepted that it was time to really let go of the property. It was time to let go of what led them to create this crazy custom apartment. And once that was done, we had multiple offers in like three weeks.
Molly McKinley: That’s awesome. What are you doing to prepare yourself for all the things that they’re fear-mongering?
Nikki Beauchamp: In order to prepare myself for all of the fear-mongering that seems to be going on at times, I try to stay involved and informed of what’s going on in the industry. I attend conferences such as the one that we’re at right now, Inman. I speak to my colleagues who own brokerages, they run teams, they’re in leadership of major franchises. And it helps me to understand what’s going on outside of my market. New York and Manhattan feels like an island on its own and we’re very different here. We do many things differently, but fundamentally we’re all in the service of our clients.
Molly McKinley: So speaking of service to your clients, how important is delivering that excellence?
Nikki Beauchamp: I think that the client experience is actually the most important part of my role. I was having a conversation with someone, I actually think last night, and we were talking about the ways that technology can make our jobs more efficient. And the way that I look at it is I want that efficiency so that I have more time for my clients, to spend more time with them, to help them choose through six different contractors, to help them look at the 15 apartments before they choose one for their kid who’s moving to New York. And that’s what technology means to me. It’s giving me that time so I can give it to the clients that I serve.
Molly McKinley: That’s amazing. And how important is your reputation?
Nikki Beauchamp: Reputation is the most important thing that I have other than my database of clients. And once it’s ruined, you’re done. You really can’t recover from that.
Molly McKinley: That’s pretty awesome. And if you were to talk to someone about being undisruptable, what advice would you give them?
Nikki Beauchamp: If I were to talk to someone about being undisruptable, I would implore them to focus on what do their specific clients need the most and be that person for everything. My clients call me if they need a painter, they need a cleaning person, they need a glass person, or they just need my advice on what color to paint their wall.
Molly McKinley: Any final parting words that you want to say?
Nikki Beauchamp: Parting words. There’s nothing to be afraid of. If you’re actually delivering the value to your clients, they will be delighted to continue to work with you. They will be delighted to refer you to all of their friends and their family and their colleagues, and you won’t have to worry about compression of fees because your value will be delivered.
About RateMyAgent
RateMyAgent is an Australia-based review platform now expanding rapidly in the United States. In Australia, RateMyAgent is used by agents who sell 80% of property across Australia and get reviews for 1 in 3 homes sold nationally. RateMyAgent launched in the United States in 2018 and has partnerships with MLS’s from Florida to California, including CRMLS, the countries largest MLS. They are the first review platform to be included and endorsed by the National Association of Realtors® 2019 NAR’s REACH Accelerator Program. RateMyAgent is listed on the Australian stock exchange. More information about RateMyAgent can be found at www.ratemyagent.com
